Privacy Policy

Last updated: 20 July 2026

TitleFinder (“we,” “our,” or “us”) provides this Privacy Policy to explain how we collect, use, store and protect personal information when you visit www.titlefinder.com.au, create an account, contact us, place an order or use our services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • name;
  • email address;
  • phone number;
  • billing, shipping or postal address;
  • account login details;
  • order details and transaction history;
  • property address, title reference or other search details you submit for an order;
  • communications you send to us, including support requests.

We may also collect information automatically when you use our Website, including IP address, device type, browser type, pages visited, links clicked, cookies, analytics identifiers and information about how you interact with our Website.

2. How We Use Personal Information

We use personal information to:

  • process and fulfil your orders;
  • retrieve, prepare and deliver property records or documents you request;
  • send order confirmations, invoices, fulfilment emails and service updates;
  • respond to enquiries and provide customer support;
  • manage customer accounts;
  • process payments and prevent fraud;
  • improve our Website, services and customer experience;
  • send marketing or promotional communications where permitted by law;
  • comply with legal, regulatory, tax, accounting or dispute-resolution obligations.

3. Property Search Information

When you place an order, you may provide property-related information such as a property address, title reference, lot and plan details, dealing number or other search information. We use this information to process your order and retrieve the document or search result you requested.

You are responsible for ensuring that property details submitted to us are accurate. Incorrect property information may result in an incorrect search being ordered or delivered.

4. Sharing Personal Information

We may share personal information with third parties where necessary to operate our business and provide our services, including:

  • Shopify, which hosts our store and processes store-related data;
  • payment processors and fraud-prevention providers;
  • IT, email, analytics, marketing, cloud hosting and customer-support providers;
  • official registries, government agencies, information brokers or third-party providers where required to fulfil an order;
  • professional advisers, regulators, law enforcement or government bodies where required or permitted by law.

We require service providers to handle personal information only for permitted purposes and in accordance with applicable privacy obligations.

We will never sell your personal information to third parties.

5. Storage, Security and Retention

We store personal information using Shopify and other trusted service providers. Personal information may be stored in Australia or overseas, depending on the systems and providers used to operate our Website and services.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no website, email system or online service can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our services, maintain business and tax records, comply with legal obligations, resolve disputes, prevent fraud and enforce our terms and policies. When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely retain it in accordance with applicable law and operational requirements.

6. Cookies and Analytics

We use cookies and similar technologies to operate the Website, remember preferences, analyse site traffic, improve services and support marketing or advertising activities where permitted by law. You may block or delete cookies in your browser settings, but some features of the Website may not function properly if you do so.

7. Marketing Communications

We may send marketing communications where permitted by law. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@titlefinder.com.au. Even if you unsubscribe from marketing, we may still send non-marketing communications about orders, accounts, support requests or legal notices.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information by contacting us at info@titlefinder.com.au. We may need to verify your identity before responding to a request.

9. Third-Party Links

Our Website may contain links to third-party websites or tools. We are not responsible for the privacy practices, content, accuracy or security of third-party websites. You should review the privacy policies of any third-party website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, business practices or our services. The updated version will be available on this page and the “last updated” date will be revised.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, contact us at:

Email: info@titlefinder.com.au
Website: www.titlefinder.com.au